7 DAY REFUND GUARANTEE
*You can submit refund requests within 7 days of your items been delivered! You can do it by sending a message on orders@builditdtm.co.za

What are the conditions that need to be met to exchange/return a product?

Our Products may only be exchanged/returned if they meet the following conditions:

• The product is still it its original packaging and is not damaged in any way
• All accessories that came with the product are intact and nothing is missing
• The exchange/return is logged within 7 days (after the date of delivery).

How Do I log a return/exchange?
Once you have met the conditions of logging an exchange or return, kindly email orders@builditdtm.co.za Our team will then contact you to facilitate the process of logging a return.

Order Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Return/Exchange Fee
Handling Fee may Apply on some items, please confirm the Handling charge before applying for refunds.

Refunds
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Products need to be returned to the store at Customers expense for Exchange or Refund to be initiated.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Returns Cost
Customers will be responsible for paying return shipping costs.

We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

Customer will be responsible for shipping costs.